Política de envío
REFUND POLICY
Returns
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (where applicable)
Partial refunds may be granted in the following situations:
- Any book with obvious signs of use.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your returned item has been received and inspected, we will send you an email confirming that we have received your return.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
Late or Missing Refunds
If you have not yet received your refund, please follow these steps:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed all of these steps and still have not received your refund, please contact us at:
YOUR STORE EMAIL
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange your item for the same product, please email us at:
YOUR STORE EMAIL
Then send your item to:
Company Name
Return Address
City, Postal Code
Country
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser, who will be notified of the return.